CLOSE UP:
REVIEW
SYSTEM
You installed a review tool and assumed reviews would follow, but they didn’t. Budtenders aren’t asking, post‑purchase automations are broken, and there’s no staff accountability.
What This Review Audit Covers
An 8-point review audit that shows exactly where review requests drop off and what to fix first.
The Review Audit Process
A two week process that ends with a clear scorecard, root causes, a 30 to 60 day activation plan, and 35 days advisory support after delivery.
60‑minute kickoff + access handoff. We capture your current baseline and map your request flow.
We run the 8‑point audit, test links and automations, and document quick wins and root causes.
Live walkthrough of findings and delivery of your 30–60 day activation plan for pilot and replication.
Why the Review Ask Breaks
Most teams have the tool. The breakdown happens in execution, timing, and follow-up.
- Budtenders do not have a consistent register ask motion.
- Links and automations fail silently after launch.
- Non-responders never get a second chance to convert.
- Managers cannot track compliance or accountability by shift or location.
Frequently Asked
Everything you need to know before you book.
What is the Close Up: Review System, exactly?+
A focused audit of why happy customers aren’t leaving reviews, packaged into a rollout plan your team can actually run. You get a clear read on what’s stalling reviews and a week‑by‑week plan to turn that around.
What will we receive at the end?+
Your six deliverables:
- Review Baseline (current state vs. competitors)
- Tech Health Scorecard (0–10)
- Touchpoint Coverage Map (gap audit)
- Root Cause Brief (1–2 real reasons and evidence)
- Priority Fix List (highest‑leverage fixes in order)
- 30–60 Day Implementation Plan (week‑by‑week rollout)
How long does it take from kickoff to findings?+
Two weeks. Kickoff on day 1, baseline and data collection in week 1, audit and findings in week 2, then a presentation and handoff at the end of week 2.
What access do you need?+
Read access to your review platforms, including your Google Business Profile, plus visibility into the tools that touch the customer journey — POS, loyalty, and messaging. We confirm the exact list at kickoff.
Will you write the review request flows, or just diagnose what’s broken?+
The audit delivers the diagnosis, the priority fixes, and the rollout plan. Hands‑on implementation inside your tools is available as a custom‑scoped add‑on.
What support is included after the findings call?+
Up to 60 days of advisory support is included, plus a check‑in two weeks after delivery to tighten the rollout plan and lock next steps.
What does success look like in the first 30–60 days?+
Your team is running the rollout plan and review asks are landing at the right points in the customer journey. The implementation plan sets week‑by‑week expectations so you can track progress against something concrete.
CLOSE UP:
REVIEW
SYSTEM
You installed a review tool and assumed reviews would follow, but they didn’t. Budtenders aren’t asking, post‑purchase automations are broken, and there’s no staff accountability.
What This Review Audit Covers
An 8-point review audit that shows exactly where review requests drop off and what to fix first.
The Review Audit Process
A two week process that ends with a clear scorecard, root causes, a 30 to 60 day activation plan, and 35 days advisory support after delivery.
60‑minute kickoff + access handoff. We capture your current baseline and map your request flow.
We run the 8‑point audit, test links and automations, and document quick wins and root causes.
Live walkthrough of findings and delivery of your 30–60 day activation plan for pilot and replication.
Why the Review Ask Breaks
Most teams have the tool. The breakdown happens in execution, timing, and follow-up.
- Budtenders do not have a consistent register ask motion.
- Links and automations fail silently after launch.
- Non-responders never get a second chance to convert.
- Managers cannot track compliance or accountability by shift or location.
Frequently Asked
Everything you need to know before you book.
What is the Close Up: Review System, exactly?+
A focused audit of why happy customers aren’t leaving reviews, packaged into a rollout plan your team can actually run. You get a clear read on what’s stalling reviews and a week‑by‑week plan to turn that around.
What will we receive at the end?+
Your six deliverables:
- Review Baseline (current state vs. competitors)
- Tech Health Scorecard (0–10)
- Touchpoint Coverage Map (gap audit)
- Root Cause Brief (1–2 real reasons and evidence)
- Priority Fix List (highest‑leverage fixes in order)
- 30–60 Day Implementation Plan (week‑by‑week rollout)
How long does it take from kickoff to findings?+
Two weeks. Kickoff on day 1, baseline and data collection in week 1, audit and findings in week 2, then a presentation and handoff at the end of week 2.
What access do you need?+
Read access to your review platforms, including your Google Business Profile, plus visibility into the tools that touch the customer journey — POS, loyalty, and messaging. We confirm the exact list at kickoff.
Will you write the review request flows, or just diagnose what’s broken?+
The audit delivers the diagnosis, the priority fixes, and the rollout plan. Hands‑on implementation inside your tools is available as a custom‑scoped add‑on.
What support is included after the findings call?+
Up to 60 days of advisory support is included, plus a check‑in two weeks after delivery to tighten the rollout plan and lock next steps.
What does success look like in the first 30–60 days?+
Your team is running the rollout plan and review asks are landing at the right points in the customer journey. The implementation plan sets week‑by‑week expectations so you can track progress against something concrete.
